After-sales & support services

01. After-Sales Service Content

◉ Product Quality Assurance: We provide a 12-month product quality warranty. During the warranty period, if the product suffers quality problems due to non-human damage, we will provide free repair or replacement services.

◉ Technical Support Service: We provide 24/7 technical consultation service, answering questions encountered by customers during product installation, use, and maintenance via telephone, email, video, etc. For on-site support, technical personnel can respond within 48 hours (domestic customers) and 72 hours (overseas customers).

◉ Product Return and Exchange Service: If the product has quality problems or does not meet the order requirements, after verification, we support no-reason returns and exchanges, with related logistics costs borne by BAIJIA.

◉ Regular Follow-up Service: We conduct regular follow-up visits to customers after cooperation to understand product usage, collect customer feedback, and continuously optimize products and services.

◉ Spare Parts Supply Service: We provide long-term supply of product-related spare parts to ensure timely fulfillment of subsequent product maintenance needs.

02. After-Sales Contact Information

E-mail: sales3@tsgysy.com        WhatsApp: +8615097598686         WeChat: 15097598686